Privacy Policy

1. Who we are

We are SEO Sunderland, a digital marketing agency providing Local SEO and GEO/AI Search Optimisation services to businesses in Sunderland, Wearside, and across the North East of England. You can reach us at:

• Email: info@seo-sunderland.uk
• Phone: 0191 666 0324
• Website: https://www.seo-sunderland.uk

We are the data controller for the personal information you share with us through this website.

2. What personal information we collect

When you use our contact form, we collect the following:

• Your full name
• Your email address
• Your phone number
• Your website URL
• The service you’re interested in (optional)
• Any information you choose to share in the message field

We also collect technical data automatically when you visit our website, including your IP address (used solely for spam prevention and rate limiting), browser type, and the pages you view. We do not use cookies for tracking or advertising purposes.

3. Why we collect your information

We use the information you provide to:

• Respond to your enquiry and carry out the free SEO audit you’ve requested
• Provide information about our services relevant to your business
• Follow up if we don’t receive a response to our initial reply
• Protect against spam and automated abuse of our contact form

We do not use your information for automated decision-making or profiling.

4. Our lawful basis

We process your personal data on the basis of legitimate interests — specifically, responding to a direct enquiry you have chosen to make. Where we send you follow-up communications after an initial exchange, this is also on the basis of legitimate interests. You can object to this at any time by emailing info@seo-sunderland.uk.

5. Who we share your data with

We do not sell, rent, or trade your personal information. Your enquiry details are:

• Delivered to our inbox via our email provider (Hostinger)
• Stored securely in our email account
• Accessible only to members of the SEO Sunderland team

We do not pass your data to third parties for marketing or any other purpose.

6. How long we keep your data

We keep enquiry records for up to 24 months. If you become a client, we retain relevant contact and project information for the duration of the relationship and for a reasonable period afterwards for legal and accounting purposes. You can request deletion at any time — see Your Rights below.

7. Cookies

This website uses a single session cookie for security purposes (to protect the contact form against cross-site request forgery). This cookie:

• Contains no personal information
• Is deleted when you close your browser
• Is strictly necessary for the form to function securely

We do not use Google Analytics, Facebook Pixel, or any other tracking or advertising cookies.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to our processing of your data
• Request that we restrict our use of your data
• Receive your data in a portable format

To exercise any of these rights, email us at info@seo-sunderland.uk. We will respond within 30 days.

9. Security

We take reasonable technical and organisational precautions to protect your personal information. Our website uses HTTPS encryption, our contact form includes anti-spam and forgery protections, and access to your data is restricted to authorised personnel only.

10. Complaints

If you have a concern about how we handle your personal data, please contact us first at info@seo-sunderland.uk and we will do our best to resolve it. If you remain unhappy, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of this page. We recommend checking this page periodically if you’re a regular visitor.